Our Serviceworks

(10 reviews)
Operating since 1988, this company offers personalized fulfillment services designed to ensure an exceptional customer experience from start to finish. Their robust cloud-based portal integrates with over 55 eCommerce shopping platforms like Shopify, BigCommerce, and WooCommerce, catering to both established brands and young startups. With two locations in Texas, their FDA-registered facility provides climate-controlled pallet storage, a variety of packaging options, and shipping discounts with major carriers. Focusing on real solutions and dedicated customer service, the company maintains a 100% accuracy rate throughout the order fulfillment process. We can attest that their warehouse is flawless and pristine, but can only handle small items with very little space for clients with large pallet footprints. However, with a nearly flawless 4.9-star review, their commitment to high-quality service is evident, making them a trusted partner for eCommerce businesses seeking reliable and efficient fulfillment solutions.
Address:
Carrollton, TX, USA
Deals Closed:
TBD
Customer Retention Rate:
98
Order Accuracy Rate:
99.9
Shipping Accuracy Rate:
99.9
Inventory Accuracy Rate:
99.9
Webstore Integrations:
Technology Systems Used:
Number of Clients
50
Climate Control Temp Ranges:

NA

Sq Ft or Pallet Space Available:
500+ Pallets
Order Receiving Technology:

NA

Membership/Awards/Certifications
Food limited to non-perishable goods, limited climate controlled space. We offer blast emails and in package marketing and inbound marketing services. Member of Dallas 100, BBB and HVBA Association, ICMI members and Storage Association.
Types of Hazardous:

NA

Pros:
This Texas-based logistics provider offers a wide range of eCommerce solutions, featuring cost-effective shipping and rapid order processing. With a commendable 4.9 rating from over 30 reviews, they are an excellent choice for small businesses. They guarantee same-day order fulfillment and coast-to-coast shipping within 2-3 business days, maintaining a 99.9% accuracy rate with coverage for any errors. Their services cater to industries such as nutraceuticals, beauty, dry goods, books, and pet products. The facility includes climate-controlled storage and their accessible website features real photos of the team and fulfillment center. Additionally, their website is designed with settings for those with visual impairments, ADHD, or seizure sensitivities, and offers options for scheduling virtual or in-person tours.
Cons:
The provider does not have many locations, and its two warehouses are situated in the same city, which may limit logistical flexibility.
Apparel
B2B
B2C
Books
Call Center
Climate 65 F – 78 F
Cloud Based Systems & Reporting
Rebates, Sweepstakes & Contests
Contract Packaging
Credit Card Processing
Cross Docking
Electronics
Food Grade
Gift Cards
Gift Wrapping
Government Contract
International Shipping
Kitting & Assembly
Marketing Services
Medical Devices
Monthly Minimums
Ongoing Performance Evaluations
Promotional Items Sourcing
Returns Services
Social Fulfillment
Subscription Fulfillment
Supplements
Webstores

Capabilities

Apparel
B2B
B2C
Books
Call Center
Climate 65 F – 78 F
Cloud Based Systems & Reporting
Rebates, Sweepstakes & Contests
Contract Packaging
Credit Card Processing
Cross Docking
Electronics
Food Grade
Gift Cards
Gift Wrapping
Government Contract
International Shipping
Kitting & Assembly
Marketing Services
Medical Devices
Monthly Minimums
Ongoing Performance Evaluations
Promotional Items Sourcing
Returns Services
Social Fulfillment
Subscription Fulfillment
Supplements
Webstores

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Reviews

I worked with the professionals at their company for years and can’t say enough about the quality of their work. They managed my customer service calls flawlessly and actually built out the response ‘library’ for customer calls that exceeded our goals and saved us money. I visited their facility on more than a few occasions and was impressed – they knew the people handling my product by name, my inventory reports were organized to easily show me what I needed to know in running my business and my manufacturing and their monthly billing was clear and fair. Great company!
Ali Gallagher
We have been working with them for a few months now, and they have been really great partners. I’m a small business with 3 healthcare products, and they have been very hands on, supportive and responsive. They are also just the nicest people. With a small business, there are so many things to worry about and I take real comfort in knowing that fulfillment is one thing I don’t need to worry about because they have got it handled.
Belinda Lau
I have recently started doing business with them. The transition has been flawless. Their team really went above and beyond to move as swiftly as possible. Highly recommend!!!
Will Stout
Love working with the team! Orders were delivered on time. Customer service was very responsive. Would highly recommend.
Jen Rallis
They have been so great to work with! We were totally new to the ecommerce world. They walked us through the process of setting up a shop and getting products out to customers, and have handled the fulfillment and customer service really well. They made a confusing process really easy for us, and we’d definitely recommend them to other businesses as well!
Katy Baldock
They have provided us with a very efficient service. Always quick to respond to any queries and goods are dispatched promptly with full visibility on their portal.
Isobel Taylor
The foundation to any successful e-Commerce business is fulfillment. Choosing the right partner to manage that fulfillment can be a difficult task, but they truly separate themselves from the competition. Not only offering modern solutions, but more importantly providing first-class communication with their customers. After working with countless 3PLs, I can say my experience has been a breath of fresh air, and I would highly recommend them to anyone looking for a logistics partner.
David Drake
Great location, very clean and organized offices and warehouse. The warehouse has full air conditioning that protects the products from overheat. Very experienced with picking process to arrange multiple items orders. Very friendly employees. 100% able to scale up any business. The software interface to place orders is friendly, and very complete.
Mesace 1910 Talabarteria
After a quick google search, MarriageToday crossed paths with them. We were looking for customer care and fulfillment solutions that respected our mission statement: “Every couple has a 100% chance of success in marriage when they do it God’s way.” There was some banter with them on how our mission could function within their systems and procedures. Calls from hurting people can get very real. A resource sent from a warehouse can literally prevent a divorce. Their company from day one understood the gravity of our message and came alongside us with the utmost integrity and excellence. Your church or non-profit can expect the same camaraderie.
Brent, Marriage Today
This 3PL is tailor-made for our company.
Lead Denis Mills added a review

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